Terms and Conditions

Vienna Gems Terms and Conditions

1. Introduction

1.1 Welcome to Vienna Gems! These terms and conditions (“Terms”) govern your use of the Vienna Gems website and services (“Platform”). By accessing or using the Platform, you agree to be bound by these Terms.

1.2 The Platform is operated by Vienna Gems, a multivendor jewelry platform based in Vienna, Austria.

2. Use of the Platform

2.1 You must be at least 18 years old to use the Platform. By using the Platform, you represent and warrant that you are at least 18 years old.

2.2 You agree to use the Platform only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of the Platform complies with all applicable laws and regulations.

2.3 You may not use the Platform in any manner that could damage, disable, overburden, or impair the Platform or interfere with any other party’s use of the Platform.

3. User Accounts

3.1 In order to access certain features of the Platform, you may be required to create an account. You agree to provide accurate, current, and complete information when creating your account and to update your information as necessary to keep it accurate, current, and complete.

3.2 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password.

4. Purchases

4.1 By placing an order through the Platform, you agree to pay the price listed for the products you order, as well as any applicable taxes and shipping fees.

4.2 All sales are final, and refunds or exchanges may only be issued in accordance with the return policy of the vendor from whom you purchased the product.

5. Intellectual Property

5.1 The content on the Platform, including text, graphics, logos, images, and software, is owned by or licensed to Vienna Gems and is protected by copyright, trademark, and other intellectual property laws.

5.2 You may not reproduce, modify, distribute, display, or otherwise use any content from the Platform without the prior written consent of Vienna Gems.

6. Limitation of Liability

6.1 To the fullest extent permitted by law, Vienna Gems shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in any way connected with your use of or inability to use the Platform.

7. Indemnification

7.1 You agree to indemnify and hold Vienna Gems harmless from any claims, losses, liabilities, damages, costs, and expenses (including attorney’s fees) arising out of or in connection with your use of the Platform or your violation of these Terms.

8. Governing Law

8.1 These Terms shall be governed by and construed in accordance with the laws of Austria, without regard to its conflict of law provisions.

9. Changes to Terms

9.1 Vienna Gems reserves the right to modify or update these Terms at any time without prior notice. Your continued use of the Platform after any such changes constitutes your acceptance of the new Terms.

10. Contact Information

10.1 If you have any questions about these Terms or the Platform, you may contact us at info@viennagems.com.

11. Vienna Gems Return Policy

At Vienna Gems, we strive to ensure your satisfaction with every purchase made through our platform. As a marketplace connecting customers with independent jewelry vendors, each vendor on our platform may have their own return policy. We recommend reviewing the return policy provided by the specific vendor from whom you made your purchase.

General Guidelines:

1. Vendor Return Policies: Please refer to the return policy specified by the vendor from whom you purchased your jewelry. Each vendor may have different policies regarding returns, refunds, and exchanges.
2. Quality Assurance: While we do not directly sell products ourselves, we encourage our vendors to uphold high standards of quality and craftsmanship. If you have concerns about the quality of your jewelry, please reach out to the vendor directly to address any issues.
3. Used Jewelry: Please note that used jewelry may not come with a guarantee or warranty. However, if you encounter any issues with your purchase, we recommend contacting the vendor to discuss potential solutions.
4. Communication: If you have any questions or need assistance with a return or exchange, please don’t hesitate to contact us. We’re here to help facilitate communication between you and the vendor to ensure a satisfactory resolution.
5. Refunds and Exchanges: Refunds and exchanges are subject to the policies of the individual vendor. Some vendors may offer refunds or exchanges within a certain timeframe, while others may have different policies. Please review the vendor’s return policy for details on refunds and exchanges.
6. Damaged or Defective Items: In the event that you receive a damaged or defective item, please contact the vendor as soon as possible to report the issue. The vendor will work with you to resolve the issue and may offer a refund, exchange, or replacement depending on their policy.

Contact Information:

If you have any questions about our return policy or need assistance with a return or exchange, please contact us at info@viennagems.com. We’re here to help facilitate a positive shopping experience for our customers and vendors alike.