Hours: 9.30am-6.30pm Monday to Friday
This Privacy Policy describes how Vienna Gems (“we”, “us”, or “our”) collects, uses, and discloses personal information when you use our website and services (collectively, the “Platform”).
1. Information We Collect
1.1 Personal Information: When you create an account, make a purchase, or communicate with us, we may collect personal information such as your name, email address, shipping address, and payment information.
1.2 Usage Information: We may collect information about how you access and use the Platform, including your IP address, browser type, device identifiers, and pages visited.
1.3 Cookies: We may use cookies and similar tracking technologies to collect information about your interactions with the Platform and to provide you with a personalized experience. You can control cookies through your browser settings and other tools.
2. How We Use Your Information
2.1 We may use your personal information to:
- Process and fulfill your orders
- Communicate with you about your orders and inquiries
- Provide customer support
- Personalize your experience on the Platform
- Analyze and improve the Platform
3. How We Share Your Information
3.1 We may share your personal information with:
- Vendors on the Platform to fulfill your orders
- Service providers who assist us in operating the Platform
- Legal and regulatory authorities as required by law or to protect our rights
3.2 We do not sell or rent your personal information to third parties for marketing purposes.
4. Your Choices
4.1 You may update or correct your personal information by accessing your account settings or contacting us directly.
4.2 You may opt out of receiving marketing communications from us by following the instructions provided in such communications or by contacting us directly.
5. Data Security
5.1 We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure.
5.2 However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Children’s Privacy
6.1 The Platform is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13.
7. Changes to this Privacy Policy
7.1 We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top of the page will be revised.
8. Contact Us
8.1 If you have any questions or concerns about this Privacy Policy or our privacy practices, you may contact us at info@viennagems.com.
